Chicks may only be reserved through our online reservation system. If you need assistance, you may call the store any time or come in during our retail hours to speak to a sales associate. Reservations cannot be accepted through text messages, emails, Facebook messages or voicemails.
Online chick reservations will close 24 hours prior to the start of each Chick Day. Call or come in to the store to check availability and place a reservation once a Chick Day has passed.
Reserved chicks must be picked up within one week, unless other arrangements are made. After one week, reserved chicks that have not been picked up will be released for sale.
Chick days can get busy at the store! We are not able to call everyone with a reservation when the chicks come in. We will only call if there is a problem with the shipment and we are unable to fulfill your order. Please mark the pick-up date on your calendar at the time of your reservation, and call the store if you want to confirm that your chicks have arrived.
If there is a chick shortage, priority for fulfillment will be based on the order in which the reservations were originally made.
Chicks cannot be returned to the store in the interest of bio-security.
If a chick dies within 48 hours of being picked up, we will provide a refund or a replacement chick, if one is available.
All chicks are vaccinated for Marek's Disease at the hatchery.
All standard chicks are sexed at the hatchery (with 90% certainty), but the occasional rooster does slip through. Rooster insurance is available for $.50/chick. If an insured chick turns out to be a rooster we will take it back and re-home it at no additional charge. If the chick is not insured, we will still take it back and re-home the rooster for a $10 handling fee. Bantam varieties cannot be sexed at the hatchery and are not eligible for rooster insurance.
If a rooster is special ordered, the hatchery puts a black band on the chick’s leg to identify it as male and there is a $15.00 banding charge in addition to the normal chick price.
Chicks are usually 5 days old on Chick Day. Orders are always subject to change based on hatching issues, shipping delays, etc. Come in or call any time for advice on care and maintenance.